— Chris Saad

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Facebook and the future of News

By: Chris Saad
04-02-2010
Analysis, Attention, Business, Dataportability, Media, Personal, synapticweb, Technology

Marshall Kirkpatrick has written a thoughtful piece over on Read/Write Web entitled ‘Facebook and the future of Free Thought‘ in which he explains the hard facts about news consumption and the open subscription models that were supposed to create a more open playing field for niche voices.

In it, he states that news consumption has barely changed in the last 10 years. RSS and Feed Readers drive very little traffic and most people still get their news from hand selected mainstream portals and destination sites (like MSN News and Yahoo news etc). In other words, mainstream users do not curate and consume niche subscriptions and are quite content to read what the mainstream sites feed them.

This is troubling news (pun intended) for those of us who believe that the democratization of publishing might open up the world to niche voices and personalized story-telling.

Marshall goes on to argue that Facebook might be our last hope. That since everyone spends all their time in Facebook already, that the service has an opportunity to popularize the notion of subscribing to news sources and thereby bring to life our collective vision of personalized news for the mainstream. Facebook already does a great deal of this with users getting large amounts of news and links from their friends as they share and comment on links.

Through my work with APML I have long dreamed of a world where users are able to view information through a highly personalized lens – a lens that allows them to see personally relevant news instead of just popular news (note that Popularity is a factor of personal relevancy, but it is not the only factor). That doesn’t mean the news would be skewed to one persuasion (liberal or conservative for example) but rather to a specific topic or theme.

Could Facebook popularize personalized news? Should it? Do we really want a closed platform to dictate how the transports, formats and tools of next generation story-telling get built? If so, would we simply be moving the top-down command and control systems of network television and big media to another closed platform with its own limitations and restrictions?

Personalized news on closed platforms are almost as bad as mainstream news on closed platforms. News organizations and small niche publishers both need a way to reach their audience using open technologies or we are doomed to repeat the homogenized news environment of the last 2 decades. The one that failed to protect us from a war in Iraq, failed to innovate when it came to on-demand, and failed to allow each of us to customize and personalize our own news reading tools.

That’s why technologies like RSS/Atom, PubSubHub and others are so important.

What’s missing now is a presentation tool that makes these technologies sing for the mainstream.

So far, as an industry, we’ve failed to deliver on this promise. I don’t have the answers for how we might succeed. But succeed we must.

Perhaps established tier 1 media sites have a role to play. Perhaps market forces that are driving them to cut costs and innovate will drive these properties to turn from purely creating mainstream news editorially toward a model where they curate and surface contributions from their readership and the wider web.

In other words, Tier 1 publishers are being transformed from content creators to content curators – and this could change the game.

In the race to open up and leverage social and real-time technologies, these media organizations are actually making way for the most effective democratization of niche news yet.

Niche, personalized news distributed by open news hubs born from the ‘ashes’ of old media.

Don’t like the tools one hub gives you? Switch to another. the brands we all know and love have an opportunity to become powerful players in the news aggregation and consumption game. Will they respond in time?

Due to my experience working with Tier 1 publishers for Echo, I have high hopes for many of them to learn and adapt. But much more work still remains.

Learn more about how news organizations are practically turning into personalized news curation hubs over on the Echo Blog.

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My New Years Resolutions

By: Chris Saad
01-01-2010
Analysis, Attention, Me, Personal, Technology

Be even more true to myself and others

There are too many times when there are people in our ecosystem, and in our world, who bully or bluster their way through things. This is corrosive to us all and blocks innovation and real discourse. I plan to be true to myself and others when dealing with these kinds of people.

We need to remember that those who have a voice are not necessarily right. And those who are right are not necessarily being heard.

Forget the numbers – Make a connection

All too often our community turns into a game of numbers and influence instead of real friendships. Sure having an audience is important for some of the things we do, but I’d rather have a group of 5 real friends, than 5000 ‘friends’ on facebook.

This will include less parties and more private dinners or gatherings with people I love and respect.

Remember to pay attention

All too often we are too busy looking up to others, trying to get on the next big level, and we forget that there are really valuable people and projects right here next to us. I want to meet more people who have less voice, but have equal (or better) ideas, projects or companies.

I want to help those people succeed.

Maintain optimism

I don’t want to become jaded or complacent about where I live and the opportunities I have. I’ve lived in Silicon Valley going on a year now (+ all the time I spent there before that) – it could be easy to forget just how lucky I am.

I will continue to try my best to avoid that this year.

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Facebook privacy changes are not evil

By: Chris Saad
10-12-2009
Analysis, Attention, Media

I give Facebook a lot of crap. But I don’t think their latest privacy changes are all that nefarious.

It’s pretty obvious what they are doing. They want search inventory to sell to Google and Microsoft. They want to be as cool as Twitter.

I think the more important story is that they are turning their square into a triangle.

A well placed friend of mine (who shall remain nameless) gave me this metaphor (I will try not to butcher it too much).

Twitter is like a triangle. Small group of people (on top) broadcasting to a large group of people down bottom.

Facebook is/was more like a square. Everyone communicating more or less as equal peers (at least on their own personal profile pages).

This is very rare on the internet. It’s rare anywhere really. It’s unusual to have a platform that encourages so much ‘public’ peer-2-peer participation.

It’s clear, however, that Facebook is trying to have its cake and eat it too. They want to be a triangle for those who want one, and a square for those who want one of those.

Will it work? Maybe. They are a ‘Social Utility’ after all. They have never thought of themselves as a vertical social network with a static social contract. As I’ve said before, their ability to change and evolve at scale is beyond impressive. It has never been seen before.

From College kid profile pages, to app platform, to stream platform, to stream platform with deep identity and routing. Their flexibility, rate of change and reinvention is staggering. They put Madonna and Michael Jackson to shame.

Ultimately Facebook wants to be the Microsoft Outlook and Google Adsense of the Social Web all rolled into one. Maybe throw some PayPal in for good measure.

To do this I think you will see them continue to provide square or triangle options for their users (with their own personal bias towards triangles) and deprecate legacy parts of their system like canvas pages and groups.

Ultimately, though, the real opportunity is to look beyond the public vs. private debate and observe the ‘Multiple Publics’ that Danah Boyd and Kevin Marks speak about. But that’s a post for another day.

Is this good or bad for us? I’m not sure it matters. It’s another big bet for the company though, and it was a necessary step to clean up the half steps that resulted in privacy setting hell on the service so far.

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A failure of Imagination and Conviction

By: Chris Saad
04-12-2009
Analysis, Attention, Business, Dataportability, synapticweb

As you might know if you follow my work even remotely, my projects almost always come from a place of philosophical supposition. That is, I first create a model that I think matches the current and emerging state of the world, and then I create a product, project, format or other that works inside, encourages or commercializes that model.

Many of my colleagues at JS-Kit do the same thing. Khris Loux and I, for example, spend hours and hours discussing our shared world views and how this translates to features, business direction and general life goals.

This methodology allows us to couch our decisions in well thought out mental models to make them more consistent, predictable and, we hope, more effective.

Over the years, and with my friends, I’ve proposed a number of these philosophical models including APML, DataPortability and most recently (this time working with Khris) SynapticWeb.

One of the hardest aspects of creating a philosophical model, however, is truly letting it guide you. To trust it. To take it’s premise to the logical conclusion. Another challenge is explaining this methodology (and the value of the resulting outcomes) to others who a) don’t think this way and b) have not taken the time to examine and live the model more fully.

Many times, the choices and decisions that I/we make from these models are nuanced, but the sum of their parts, we believe, are significant.

Let me make some concrete examples.

Social Media

There is this ongoing tension between the value of social/user generated media and the media produced by ‘Journalists’. Sure social media is amazing, some say, but bloggers will never replace the role of Journalists.

The fact of the matter is, if your philosophical world view is that Social Media is important, that it is a return to one-to-one personal story telling and that it allows those in the know – involved in the action – to report their first hand accounts, then you must necessarily expand your imagination and have the conviction to follow that line of logic all the way to the end.

If you do, you must necessarily discover that the distinction between Journalists and ‘Us’ as social media participants (all of us) is authority, perspective, distribution and an attempt at impartiality.

In the end, however, we are each human beings (yes, even the journalists). Journalists are imbued with authority because a trusted news brand vets and pays them, they are given the gift of perspective because they sit above the news and are not part of it, they have distribution because their media outlet prints millions of pieces of paper or reaches into the cable set top boxes of millions of homes and their impartiality is a lie.

Can’t these traits be replicated in social media? Of course they can.

Reputation can be algorithmically determined or revealed through light research/aggregation, perspective can be factored in by intelligent human beings or machines that find both sides of a story, distribution is clearly a solved problem through platforms like Twitter, Digg and others and impartiality is still a lie. At least in social media bias is revealed and transparency is the new impartiality.

I don’t mean to provide an exhaustive reasoning on why Social Media as a philosophical framework holds up as new paradigm for news gathering and reporting here – only to give an example of how we must allow ourselves to imagine outside the box and have the conviction to fully believe in our own assumptions.

Streams

The same type of artificial mental barriers have appeared at every step of the way with each of the philosophical frameworks in which I have participated. Streams, is the most recent.

When we launched Echo we proposed that any conversation anywhere, irrespective of the mode or channel in which it was taking place, had the potential to be a first class part of the canonical and re-assembled lifestream of a piece of content.

Many pushed back. “Oh a Tweet can’t possibly be as valuable as a comment” they lamented. They’re wrong.

A Tweet, an @ Reply, a Digg, a Digg Comment, a Facebook Status Update, a Facebook Comment, an ‘on page’ comment and any other form of reaction each have just as much potential for value as the other.

Some have created artificial distinctions between them. They separate the stream into ‘Comments’ and ‘Social Reactions’. I have news for everyone. A comment is a social reaction. Thinking of it as anything less is a failure of imagination and conviction. The trick is not a brute force separation of the two, but rather a nuanced set of rules that help diminish the noise and highlight the signal – where ever it might be – from any mode or channel. We’ve started that process in Echo with a feature we call ‘Whirlpools’.

Communities

Another interesting failure of imagination that I come up against a lot lately is the notion of community building.

With Echo, we have taken the philosophical position that users already have a social network – many have too many of them in fact. There is no reason for them to join yet another network just to comment. Not ours, not our publisher’s.

No, instead they should be able to bring their social network with them, participate with the content on a publisher’s website, share with their existing friends on existing social networks, and leave just as easily.

By using Echo, you are not joining ‘our community’. You already have a community. If anything you are participating in the Publishers community – not ours.

We don’t welcome new customers to ‘Our community’. Instead we help their users bring their community to a piece of content, interact, share and leave.

Publishers invest large quantities of capital in producing high quality content only to have the engagement and monetization opportunities occur on Social Networks. In these tough economic times, publishers can not afford to bleed their audience and SEO to yet another social network just to facilitate commenting. That is the opposite of the effect they are trying to achieve by adding rich commenting in the first place.

If we use our imagination, and have the conviction to see our ideas through, we realize that publishers need tools that encourage on-site engagement and re-assemble offsite reactions as well – not bolster the branded 3rd party communities of the products they use.

Be Brave

In summation – be brave. Observe the world, define a philosophical framework, imagine the possibilities and have the conviction to follow through on your ideas. Stop being lazy. Stop stopping short of taking your impulses to their logical conclusions because I’ve found, when you consistently execute on your vision it might be a little harder to sell your point of differentiation – but your contributions will ultimately be better, more consistent and more long lasting for your company, the web and the rest of the world.

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Merry Christmas – The power of memes

By: Chris Saad
30-11-2009
Analysis, Attention, Media, Personal, Technology

Many, many of the things in our lives could be called ‘Memes’.  Here’s what happens when you type ‘Define:meme’ into Google.

Memes are everywhere. We just experienced a country wide meme here in the US called ‘Thanksgiving’. We are about to hit a similar meme (except this one is global) called ‘Christmas’.

Memes are fascinating things. They are almost as important as Context, Perspective and Metaphors. Together these three things compose the great majority of our thought processes.

What is this like (metaphor), What else is going on (context), What does everyone else think (meme), What does my experience and current state of mind tell me (Perspective).

Some memes emerge organically over time – like folding the end of hotel toilet paper into a little triangle. Others are created through brute force by strategic construction and repetition. No one has mastered this better than the extreme right wing of the US political system. Fox news is a bright shining example of how to craft, seed, propagate and manipulate a meme.

Silicon Valley loves a meme. We live on them. In fact one could argue that the whole ecosystem would shut down without the meme of the day, week and bubble.

.Com, Web 2.0, Data Portability, Real-time web, RSS is dead, Myspace, Facebook, Twitter, Cloud, Semantic Web, Synaptic Web and so on and so forth.

Like in real life, some of these memes emerge organically, some through brute force. Some make more sense than others. Some of these memes get undue attention. Some are created to stir controversy. Others form organically to create a shorthand. Some are genuine cultural shifts that have been observed and documented.

These memes matter. They matter a lot. They dictate a large part of how people act, what they pay attention to and their assumptions about the world in which they live, and the people they encounter. In Silicon Valley they dictate who gets heard and which projects get funded. They form the basis of many of our decisions.

Some services like Techmeme do a very good job at capturing daily memes. I’ve yet to see a service that captures memes that span weeks, months, years or even decades though. I dream of such a service. Particularly one focused on news memes.

Imagine being able to zoom in and out of the news, and drag the timeline back and forth like some kind of Google maps for headlines. Imagine being able to read about an IED explosion in Bagdad and quickly understand its context in the decade long struggle for the entire region through some kind of clustered headline/topic view.

Consider the context, perspective and metaphoric power such a tool would give us. How could it change our world view and help turn the temporary, vacuous nature of a microblog update into something far more substantial and impactful with an in line summary of the rich historic narrative inside which it belongs.

The algorithm to create such correlations and the user interface to present it would challenge even the smartest mathematicians and user interaction designers I imagine. It’s commercial value is vague at best. It probably shouldn’t be attached to a business at all – maybe it should be some kind of wikipedia style gift to the world.

Maybe the news media, Reuters, CNN and Washington Post might take it upon themselves to sponsor such a project in an effort to re-contextualize their news archives in the new AAADD, real-time, now, now now, every one is a journalist media world.

I’ve bought some domains and done some mockups of such a service, but I probably would never have the time or the patience to build it – at least not in the foreseeable future.

Maybe I’m just dreaming. But I think it’s a good dream!

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Calling for open

By: Chris Saad
29-11-2009
Analysis, Attention, Business, Dataportability, Media, Politics, Work

Steve Gillmor often writes fantastic (and fantastically long) editorials on the landscape of the real-time web, but they are often very dense and sometimes fail to cover some key points. I thought I would take the liberty of translating and correcting his latest post with my own contributions.

Ever since FriendFeed was sold to Facebook, we’ve been told over and over again that the company and its community were toast. And as if to underline the fact, FriendFeed’s access to the Twitter firehose was terminated and vaguely replaced with a slow version that is currently delivering Twitter posts between 20 minutes and two hours after their appearance on Twitter. At the Realtime CrunchUp, Bret Taylor confirmed this was not a technical but rather a legal issue. Put simply, Twitter is choking FriendFeed to death.

Translation: The FriendFeed team were absorbed by way of acquisition. Twitter has terminated their priority access to Twitter data because FriendFeed is now owned by Twitter’s primary competitor.

Correction: Of course Twitter turned them off. Facebook is Twitter’s self-declared number one competitor. When you own the platform and the protocol you have every right to protect your own arse. In fact they have an obligation to their shareholders and investors.

What’s odd about this is that most observers consider FriendFeed a failure, too complicated and user-unfriendly to compete with Twitter or Facebook. If Twitter believed that to be the case, why would they endeavor to kill it? And if it were not a failure? Then Twitter is trying to kill it for a good reason. That reason: FriendFeed exposes the impossible task of owning all access to its user’s data. Does Microsoft or Google or IBM own your email? Does Gmail apply rate limiting to POP3 and IMAP?

Translation: Most commentators think that FriendFeed is dead because the founders have been bought by and buried inside Facebook. If FriendFeed is so dead why is Twitter trying to choke it.

Correction: FriendFeed is clearly dead. If you have ever worked for a startup and tried to ship a running product you know that focus is the only thing that will keep you alive. Facebook is a massive platform serving a scale of social interaction that has only been previously seen by distributed systems like email. The last thing Facebook wants is for its newly aquiried superstar team to waste time working on a platform that no longer matters to their commercial success or the bulk of their users (i.e. Friendfeed).

Twitter is choking FriendFeed for another reason – because it’s systems are now essentially just a proxy to Facebook. As stated above, Twitter can not give it’s number one competitor priority access to one of its major assets (i.e. timley access to the data).

The data that Microsoft and Google does not exercise hoarding tactics over (the examples Steve gave were IMAP and POP3) are open standards using open protocols.

I am never sure about Steve’s position on open standards, he often vacillates from championing the open cause through projects like the Attention Trust only then to claim things like APML and DataPortability are bullshit – maybe he just doesn’t like me (That can’t be right can it Steve?).

The fact is, however, that open standards and protocols are the basis for open systems which is why companies like Microsoft and Google do not control your email. Twitter and Facebook are not open systems.

So the reason Twitter is killing FriendFeed is because they think they can get away with it. And they will, as far as it goes, as long as the third party vendors orbiting Twitter validate the idea that Twitter owns the data. That, of course, means Facebook has to go along with it. Playing ball with Twitter command and control doesn’t make sense unless Facebook likes the idea of doing the same thing with “their” own stream. Well, maybe so. That leaves two obvious alternatives.

The first is Google Wave, which offers much of the realtime conversational technology FriendFeed rebooted around, minus a way of deploying this stream publicly. The Wave team seems to be somewhat adrift in the conversion of private Waves to public streams, running into scaling issues with Wave bots that don’t seem to effectively handle a publishing process (if I understood the recent briefing correctly.) But if Waves can gain traction around events and become integrated with Gmail as Paul Buchheit recently predicted, then an enterprising Wave developer might write a bot that captures Tweets as they are entered or received by Twitter and siphons them into the Wave repository in near realtime.

Translation: Twitter is killing FriendFeed because they think no one will notice or care enough to stop them – Twitter has more than enough momentum and support to continue along it’s current path. Facebook wont cry foul because they are doing the same hoarding technique with their own data.

Maybe Google Wave might save the day, but they seem to have lost their way.

Correction: Actually the only people who can call bullshit on Twitter and Facebook is us, the media. We are all media after all. Steve Gillmor in fact is one of the loudest voices – he should call bullshit on closed systems in general. Instead we all seem to be betting on one closed system to do better than another closed system.

We are like abused wives going back for more, each time pretending that our husbands love us. Guess what, they don’t love us. They love their IPO.

I was the first to support Google Wave very loudly and proudly. I met with the team and was among the first to get in and play with the preview. It is a revolution in collaboration and how to launch a new open system. It is not, however, a Twitter or Facebook competitor. Especially not in its current state. It is not even a replacement to email. It is simply the best damned wiki product ever created.

Waves are the 180′ opposite of FriendFeed and Facebook or even Twitter. They are open, flexible and lacking any structure whatsoever. Their current container, the Google Wave client, however, is totally sub-optimal for a messaging metaphor much less a many-to-many passive social platform. It is a document development platform. Nothing more.

The same could be true of Microsoft’s deal for the firehose, but here, as with Google, Twitter may not want to risk flaunting ownership of a stream that can so easily be cloned for its enterprise value. And as easily as you can say RSS is dead, Salesforce Chatter enters the picture. Here’s one player Twitter can’t just laugh off. First of all, it’s not Twitter but Facebook Benioff is cloning, and a future Facebook at that, one where the Everyone status will be built out as a (pardon the expression) public option. This free cross-Web Chatter stream will challenge Facebook’s transitional issues from private to public, given that Salesforce’s cloud can immediately scale up to the allegedly onerous task of providing personalized Track on demand.

Translation: Maybe the enterprise players – specifically Salesforces’ Chatter – will save the day.

Correction: Doubtful. This is just another closed system for a specific vertical. It’s long overdue. It is awesome. But it is not a Facebook or Twitter competitor much less an open alternative to the proprietary messaging systems we keep flocking to. It is simply a long overdue expansion of the simple changelog tracking feature on ERP assets. It’s a simple feature that was sponsored by a simple question. “Why doesn’t the asset changelog include more data – including social data?”. Duh. I was doing this in my own web based CRM at the start of the decade.

It’s likely this pressure can be turned to good use by Facebook, unencumbered as they are by any licensing deal with Twitter. Instead, a Chatter alliance with the Facebook Everyone cloud puts Salesforce in the interesting position of managing a public stream with Google Apps support, which eventually could mean Wave integration. Where this might break first is in media publishing, as Benioff noted at the CrunchUp. Twitter’s leverage over its third party developers could be diluted significantly once Salesforce offers monetization paths for its Force.com developers. So much so that this may call Twitter’s bluff with FriendFeed.

Translation: No idea

But FriendFeed has always been more of a tactical takedown of Twitter than an actual competitor, a stalking horse for just the kind of attack Twitter seems most afraid of. No wonder the speed with which Twitter is introducing metadata traps to lock down the IP before a significant cloud emerges to challenge its inevitability. Lists, retweets, location — they’re all based on raising the rate limiting hammer to discourage heading for the exits. It’s not that retweets reduce the functionality of the trail of overlapping social circles, it’s that they lock them behind the Wall.

Translation: Twitter is introducing more metadata into tweets to maintain its lock in through API limits etc.

Correction: On this point Steve is partially correct. This isn’t about rate limiting though – it’s about turning Twitter’s proprietary protocol into a real-time transport for all the data the web has to offer. It is not about API limits but rather cramming so much value into the pipe that the pipe becomes like water – you gotta drink from it or you’re going to die.

I don’t expect anyone from Twitter to answer the simple question of when will Twitter give FriendFeed the same access they provide other third party client vendors. For now, it’s frustrating to not see the flow of Twitter messages in realtime, but over time we’ll build tools on top of FriendFeed to take such embargoed messages private. Once inside FriendFeed, the realtime conversations that result are just the kind of high value threads Chatter will support, Wave will accelerate, and Silverlight will transport. Keep up the good work, Twitter.

Translation: I doubt Twitter will play nice with FriendFeed and give them equal access again because once items are inside FriendFeed they turn into rich conversations. Conversations that Chatter will support, Wave will accelerate and silverlight will transport.

Correction: Actually Twitter does not and has never given fair and equal access to its data. FriendFeed had a moment in the sun with first class access the likes of which almost no one else has seen before or since.

I have no idea how Chatter fits into the B2C picture – it is clearly an Enterprise play for Salesforce. Wave indeed will act as a great interface through which to participate in real-time threads. The threads themselves, however, will need to be generated or framed by much more rigid systems designed for public discussion.

Silverlight is great for rich web apps. It is Microsoft’s way of bringing the richness of the client into the browser. Just like .NET is to Java, Silverlight is to Flash. A way for Microsoft to leverage a key technology component without handing the crown to someone/something it doesn’t control. But I’m not sure if fits into this discussion.

In the end, the only real solution for all of this, of course, is a return to the way the web has always worked (well). Open systems. The transport should not be Twitter, Facebook, FriendFeed, Wave or any other nonsense. It should be RSS and Atom (ActivityStrea.ms specifically) transported over PubSubHubBub and read by open standards aggregators. The namespaces should be OpenID based and adoptable by all.

The sooner the early adopter community realizes this, the commentators push for this and the developers code for this, the better off we will all be.

Disclosure: I work for JS-Kit, creators of Echo – one of the largest providers of Real-time streams. I also Tweet – trying to find an alternative though!

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5 Things you need to know about Social Media Marketing

By: Chris Saad
25-09-2009
Analysis, Attention, Business, Media

Someone recently asked me to give them the top few tips I could think of about Social Media Marketing.

Here’s the first 5 things that came to mind.

  1. Conversation is not a buzzword
    They call it a ‘conversation’ – the meaning is literal - not figurative. Someone speaks, you listen, and you respond appropriately. You try to add value to the dialogue not shout your message. The most common mistakes people make in social media are the same mistakes they make at a dinner party. They don’t listen. They don’t add value. They don’t have something interesting to say. They are not authentic. They are not humble. They don’t listen and learn because they are too busy talking.
  2. Have something worth saying and say it with Authenticity.
    Talking about your product only gets you so far. You need a point of view. What is the underlying philosophy that makes you wake up in the morning? What drives you? Why do you make the decisions you make? They want to know how the sausage is made just as much as they want to have a BBQ with it.
  3. Build something worth talking about and get out of the way
    The best thing you can say is nothing at all. Instead ship something worth talking about and have others do the talking for you. That means you need to listen to what your customers want, build something they will love and facilitate their interaction between each other. Do not fear negative feedback – you can not control your message or your brand – you can only discover, engage and learn. If and when you do, you will turn critics into brand/product evangelists.
  4. Don’t build a social network
    “Having a social networking strategy for marketing is like having a muscle strategy for smiling” - Tony Hsieh, Zappos. You don’t need to build a social network to have a social media strategy. In fact that’s a bad move. The conversation is already happening on existing social tools – you just need to search for it and jump in (carefully).
  5. Time and ROI
    If you don’t think you have the time or can’t work out the ROI then you don’t understand business. Business is about people. It’s about relationships. It’s about creating value for others. Social Media is not something your marketing department should do. It’s something your whole company should do. Just like they all answer the phone and send email, they also need to exist in the global conversation about your products and services. Get involved. Find the time. The return on your investment will be nothing short of staying relevant as the world changes around you.

What are your top 5 Social Media Marketing ‘tips’?

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What is Echo?

By: Chris Saad
13-07-2009
Analysis, Attention, Blog, Business, Dataportability, Me, Media, Personal, Technology, Work

On October 14, 2008 I wrote a blog titled ‘Who is JS-Kit‘. In it, I explained why I was joining the JS-Kit team and how their philosophy and execution resonated so much with me.

On Friday the 10th of July, 2009, the JS-Kit team launched Echo. Here’s the video. It is the clearest example yet of the potential of the JS-Kit team that I spoke about back in my Who is JS-Kit post.

I wanted to take this opportunity to explain what Echo means to me personally. But first, I’d like to make something very clear. Although much of this will be about my personal opinions, feelings and philosophies on Echo and the trends and tribulations that bore it,  Echo is the result of the hard work and collaboration of a stellar team of first grade entrepreneurs that I have the pleasure of working with every day (and night).

From Khris Loux our fearless and philosophical CEO who lead the charge, to Lev Walkin our CTO who seems to know no boundaries when it comes to writing software, to Philippe Cailloux, the man who turns our raving ADD rants into actionable mingle tickets, to our developers who worked tirelessly to turn napkin sketches into reality. We all scrubbed every pixel and will continue to be at the front lines with our customers. This is the team that made it happen.

For me, Echo is the next major milestone on a journey that only properly got underway in November 2006 when I visited Silicon Valley for the first time.

I was at the Web 2.2 meetup. It was set up by one of my now friends Chris Heuer. There was a group discussion about social networking and how we, as individuals, might communicate in ways that were independent of the tools that facilitated such communication.

I was sitting in the back of the room in awe of the intellect and scope of the conversation. Could you imagine it, for the first time in a long time I (a kid from Brisbane Australia) was in a room full of people who were just as passionate about this technology thing as me – and they were actually at the center of the ecosystem that could make a real impact on the outcome of these technologies.

I shyly put my hand up at the back of the room and squeaked out (I’m paraphrasing and cleaning up for eloquence here – I’m sure I sounded far less intelligent at the time).

“Aah… excuse me… aren’t blogs the ultimate tool agnostic social networking platforms?”

What I meant was that blogs use the web as the platform. They produce RSS. They have audiences. They illicit reactions. They create social conversations over large distances. They essentially create one giant implicit social network.

I got some “oh yeah he might be right” reactions and the conversation moved swiftly along to other things.

For me, a light turned on. One I’ve been chasing ever since in various forms and to varying degrees of success (or failure as the case may be). For me, Faraday Media, APML, DataPortability and now JS-Kit have all been an exploration on how to create a tool-agnostic, internet scale social network that has notification, filtering, interoperability and community at its heart.

As I said at the start of this post, Echo is the next step along that journey. For me, Echo represents an opportunity to making Blogging not only ‘cool’ again, but to make it a first class citizen on the web-wide social network. To make all sites part of that network.

Much has been made of its real-time nature. Even more about its ability to aggregate the fragmented internet conversation back to the source. These are both critical aspects of the product. They are the most obvious and impactful changes we made. But there is much more to Echo than meets the eye. Much more in the product today and much more we hope to still add.

Our choice of comment form layout. The use of the words ‘From’ and ‘To’. The language of ‘I am… my Facebook profile’. The choice to treat the comment form as just another app (as shown by the use of the ‘Via Comments’ tag) and more. The choice to merge the various channels into a unified stream (comments+off-site gestures). These were all deliberate and painstaking choices that the team made together.

Echo is based on a theory we call the ‘Synaptic Web‘. This is the frame of reference from which all our product decisions will be made. It is an open straw man that I hope will eventually be just as exciting as any given product launch. It states in explicit terms the trends and opportunities that many of us are seeing and is designed to help foster a conversation around those observations.

In the coming hours and weeks I’m also going to record video screen casts of the specific product decisions that have already made it into Echo – hopefully these will further illustrate how each pixel brings about a subtle but important change to the space.

In the mean time, I’d like to reiterate how humbled I am by the reaction to the product and how excited I am to be working with the JS-Kit team in this space at this time in the Internet’s history.

I look forward to hearing from each of you about your thoughts and feelings on our direction, and shaping our road map directly from your feedback.

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Wisdom of the individual – Playing the Game

By: Chris Saad
05-07-2009
Analysis, Attention, Me, Personal

I’ve spent a great deal of my life in the last 10 years trying to understand crowds, trends, patterns – things on a broad scale over broader periods of time.

I’ve been mildly successful at it. Observe a pattern here, define a trend there. It’s all been quite fun and fascinating.

What I’ve fallen behind on, however, is understanding individuals. Understanding details.

In one on one interactions from the professional to the romantic there is a clear gap in my understanding that I’ve started, in the last 6 months, to try to rectify.

Some people I’ve encountered have suggested it’s a game. Some of those are referring to an implicit thing that all people play with each other – most without even noticing. Some are actually talking about a real, concrete game that they study and learn.

I’ve struggled with this. While I am perfectly happy to play a game with a crowd, observe trends and try to shape or leverage them, I find myself vacillating between exhaustion and guilt at even the prospect of playing individual people like a game.

I feel exhaustion at the realization that I’m just no good at this, and I have a long way to go to learn and become natural at it. Somewhere along the line I seem to have miss-learned some signals and the prospect of unlearning and re-learning new things is daunting for me right now. It’s clear though that, from the reactions I sometimes get, and the suggestions I’m afforded, there’s something I’m actively doing wrong.

I also feel exhausted because it seems like much of these games, explicit or otherwise, involve a whole host of preamble and pretense that adds such complexity and conscious effort to a conversation.

I feel guilt because I like to think of myself as honest and genuine. I say what I mean and I mean what I say. Or at least that’s what I intend to strive for. Often the advice I get feels at best petty or at most manipulative.

I’m probably wrong about all of this though. Maybe the real answer is that people just need simple things from each other. They need a framework for discussion. They need to feel wanted. They need to feel acknowledged and accepted. They are also attracted to those who are interesting and exciting and communicating that (through words and actions) is usually done in a very particular way. A way that is either instinctual (for most) or learned (for people like me).

I’m not sure yet exactly how microcosms fit into this, but I think they do. I believe a great deal in the truth of microcosms. For me they suggest that the way you behave in the smallest incident reveals how you think and behave in all incidents – large or small.

Do you let people out of a car park before you drive by them? Then you will always let people in front of you in lines, in conversation, in thoughts and feelings.

Do you have a clean house but a messy basement? Then you are probably more interested in your outward appearance than your internal mental health.

These are observations that might be useful and prove predictive, I think, but I don’t make them in day-to-day interactions. Once again I am oblivious.

So for now, I continue to listen and learn and take from these lessons the parts that I can map to my own personality without corrupting my core.

Right now I feel like I am failing at these life lessons – I have so long to go. I’m not even clear on the path right now. But as usual, writing a blog post about it makes me feel better and helps to parse out some of my thoughts.

How do you feel about ‘the game’? Is it a natural talent or a learned skill? Is it ordinary human behavior – are we all playing games or is it manipulative and deceitful? Is it both? Perhaps it’s advantageous to abandon the game and find others like you who have abandoned it too? Is abandonment giving up on the path of least resistance or is standing up for some moral standard? Is the perception that it’s immoral itself a misconception?

As you can see – too many questions yet to answer…

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Social Media is Dead

By: Chris Saad
13-06-2009
Analysis, Attention, Media, Technology

It isn’t SOCIAL media, it’s never been SOCIAL media. It’s always been PERSONAL media.

My friend Jeremiah just wrote a post about Social Media scale. He posses the question, how is it possible for those with growing audiences (or indeed celebrities) to really scale up their social media interactions?

He highlights the fact that most of our social media idols are actually using ghost writers to write books, tweets, emails and more.

I would argue that this these idols outsourcing their social media are missing the point. They are trying to scale up one-to-one interactions to a point where they are no longer authentic.

The media phenomena that is occurring all around is us not about being social, it is about being authentic and personal.

The point is not that u have to contact everyone 1:1 – only that what you DO say is real – your own voice from your own keyboard.

It also means that the news you get is not necessarily from or for the mainstream, but more from your personal connections and more closely linked to your personal interests.

It’s only social because each person has a social aspect to their ‘being’. It’s a symptom not a cause.

As I’ve said before, the reality is that this isn’t a new practice. Stories have always been personal. We have always shared our own experiences in our own voices with one another since man first started drawing on cave walls (women did it too!). The industrial age broke our ancient tradition with Mass Publishing leading to Mainstream Media. These new tools are just allowing us to take back our stories to get personal, authentic and intimate again.

The only difference this time is that we are not limited by geographies of landscape, but rather connected through geographies of ideas.

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